What brands and categories are available on Moosaz.com?

 

What are the delivery timelines of Moosaz.com products?

The delivery timeline can vary based on the delivery location.

What is the return & refund policy for Mosaz.com products?

  • You can initiate the return request for Moosaz.com products within 14 days and non-Moosaz.com products within 7 days after receiving the order.
  • You can initiate the return request once the order status has been updated to “Delivered”. If the order has been delivered and the status has not updated, it will be updated within 24-48 hours. The return window will only begin when the status has been updated.

You can return the item(s) if:

  • Item is damaged, defective, or expired
  • Item is incorrect, counterfeit or not as advertised
  • Item is of incorrect size or does not fit you
  • Item, freebie, or accessory is missing
  • You changed your mind

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, file a return request on the app or website. 

  • Incorrect or Incomplete Item: If the item received is incorrect (i.e. wrong item/color/model) or incomplete (i.e. missing parts or accessories), please file a return request for further investigation.
  • Defective Item: If the item arrived in a defective condition or does not work (e.g. unable to switch on) after unboxing, please file a return request for further investigation. If your item has any defects after usage, please contact the brand warranty provider directly.
  • Damaged Item/Package: If the item arrived in physically damaged condition and the brand seal has not been broken, please file a return request for further investigation. If the brand seal has been broken, you may contact the brand warranty provider directly.